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Frequently Asked Questions (FAQ)
General Overview (25)
How Does StrongPass Work?
What is StrongPass Personal?
What Is StrongPass For Teams?
What is StrongPass AppConnect?
What Is StrongPass PC Logon for Windows?
See all 25 articles
Troubleshooting and Recovery (12)
I forgot my Authomate website password. How do I reset it?
I am not able to log into the StrongPass app. How do I proceed?
I forgot my App passcode. How do I reset it?
My App device is locked out. How do I unlock it?
I forgot both my App passcode and my Authomate website password. What do I do?
See all 12 articles
Getting Started With StrongPass Personal (6)
How Do I Sign Up?
How Do I Get The Android App and Register My Phone?
How Do I Get The iPhone App and Register My Phone?
How do I import accounts from a file into StrongPass?
How do I enable AutoFill?
See all 6 articles
Using StrongPass Personal (9)
How can I use the StrongPass app to log into a site?
How can I add a new site to my StrongPass App?
Can I use StrongPass to manage multiple accounts for the same site?
How can I use the StrongPass app to create a strong password for my existing online account?
How do I change the password for my sites and keep the StrongPass App in sync?
See all 9 articles
Getting Started With StrongPass Teams (8)
How do I sign up for StrongPass Teams?
How do I get the App and register my SmartPhone?
How do I import accounts from a file into StrongPass?
How do I import accounts from a browser into StrongPass (Windows)?
How do I import accounts from a browser into StrongPass (Mac)?
See all 8 articles
Using StrongPass Teams (20)
How can I use the StrongPass App to log into a website?
How can I add accounts to my StrongPass App?
How do I create a new account on a website where I don't have an account yet?
How do I copy fields from a website login page to add an account to StrongPass?
How can I manually enter a website account into my StrongPass App?
See all 20 articles
StrongPass Teams Administration (9)
How do I create a new team?
How do I add a new team member to my team?
How do I rebrand StrongPass Teams with my company name and logo?
How do I prevent team members from saving shared passwords in their browser or using insecure web sites?
How do I reset a team member's password?
See all 9 articles
Security (4)
Where are my userids/passwords stored? How safe are my credentials?
I don’t want my site credentials stored outside of my control. How does Authomate ensure that?
I lost my phone, how do I prevent anyone from accessing my StrongPass credentials?
How can I use the StrongPass App to create a strong password for an existing online account?
What's New? (1)
What's New With StrongPass?
Certify Error Dictionary (4)
General Messages Clarification
Messages Sent By Server To App
Additional Android App Messages
Additional iOS App Messages