Welcome to Authomate Support Center
Enter your search term here...
Frequently Asked Questions (FAQ)
Troubleshooting and Recovery
What to do when something isn't working or you have to replace your phone
I forgot my Authomate website password. How do I reset it?
I am not able to log into the StrongPass app. How do I proceed?
I forgot my App passcode. How do I reset it?
My App device is locked out. How do I unlock it?
I forgot both my App passcode and my Authomate website password. What do I do?
What if the browser extension is not working as expected?
Why is the browser extension icon not displayed when browsing incognito?
I got a new phone. How do I recover my StrongPass credentials?
Why did StrongPass Mac Logon stop working after I upgraded my MacOS?
Why don't I see an AppConnect window for some desktop applications?
How do I report a problem/issue/complaint?
How do I send Debug Logs to support?