If your support contact is not able to reproduce a problem you are having with the app, they may ask you to capture a debug log on your phone. This log can be sent to support to help them resolve your issue. If you have an iOS device, follow the instructions below. If you have an Android, click here.

iOS Debugging Log

Go to your app settings and tap on Debugging.

Tap on the OK button to enable debugging.

Recreate the issue you would like support to investigate. When you are done, go to the app home page and tap on the Debug Icon on the top left of the screen.

This will open your mail app and create an email containing the debug log. If you have a StrongPass Teams account, the email will automatically be addressed to your team support address. If you have a StrongPass Personal account, it will be addressed to Authomate support. Enter any additional comments you think would be helpful, then send the email.

Once the email is sent, go to your app settings and tap on Debugging. Click on OK to disable debugging.

Android Debugging Log

Android is continuously capturing logs in a circular buffer. Recreate the issue you would like support to investigate. When you are done, go to your app settings and tap on Debugging.

Tap on the Send Debug Log button.

This will display a prompt to select your mail app.

Select your mail app and an email containing the debug log will be created. If you have a StrongPass Teams account, the email will automatically be addressed to your team support address. If you have a StrongPass Personal account, it will be addressed to Authomate support. Enter any additional comments you think would be helpful, then send the email.