Please go to the sign in page and click on the "Forgot Password" link as shown below.
The Authomate Forgot Password Form will appear. Enter you Login ID. This is normally your email address. If you have a StrongPass Personal and StrongPass Teams account with the same email address, your StrongPass Teams Login ID will be your team domain plus your email address (e.g. email@example.com). You can find your Login ID in the Registration Complete email that you received when you registered your device. Type the text from the CAPTCHA image into the CAPTCHA TEXT field and press Submit.
After Submit, you will receive an email with subject "Authomate Password Reset" with further instructions as shown below.
Open your StrongPass app and the Change Password screen will be displayed with an automatically generated password. You have the option to change the password length and include special characters. When you are satisfied with your new password, click the SAVE button and your new password will automatically be populated in the web browser.
Congratulations. You can now log into your account with your new password.
Important Notes: If you do not enter your app passcode on the reset password form, certain operations such as resetting the app passcode are not allowed until you confirm that you still possess the phone. To unblock these features, simply open the StrongPass app and enter the correct passcode. If you have forgotten your passcode and you are a StrongPass Teams user, contact your team administrator. If you’re a StrongPass Personal user, contact customer support at firstname.lastname@example.org
If you had Two-Factor Authentication (2FA) enabled for your account, when the reset password is complete, 2FA will be disabled and you will need to re-enabled it.