If you are replacing a lost or stolen phone, or you just purchased a new phone, the steps below show you how to recover your credentials.


In order to recover all of your saved credentials from your old phone to a new phone, you must have the Recovery QR Code that was mailed to you when you first registered your account and the passcode used to unlock the StrongPass app on your old phone. If you cannot locate your Recovery QR Code, or don’t remember your old passcode but remember your Authomate website login and password, you can register a new phone, but your saved credentials cannot be restored.


StrongPass Teams App

  1. Download and install the StrongPass Teams app from the iOS App Store or Google Play Store
  2. Click here to follow the steps to restore your StrongPass accounts to a new phone using your Recovery QR Code or click here to follow the steps to register a new phone without restoring your StrongPass accounts using your Authomate website login and password when you cannot find your Recovery QR Code.


StrongPass Personal App

  1. Download and install the StrongPass Personal app from the iOS App Store or Google Play Store
  2. Click here to follow the steps to restore your StrongPass accounts to a new phone using your Recovery QR Code or click here to follow the steps to register a new phone without restoring your StrongPass accounts using your Authomate website login and password when you cannot find your Recovery QR Code.




Restore Your StrongPass Teams App Accounts Using Your Recovery QR Code


1) Launch the StrongPass Teams App. Tap on the Scan QR Code from Email button and scan the Recovery QR Code that was emailed to you when you registered and activated your old phone.



2) You will be prompted to enter the passcode you used to unlock the StrongPass app on your old phone. StrongPass presents the default 6-digit passcode screen. If you were using a different passcode method, you can select it by tapping on the "Passcode Options" button. Enter the passcode to continue. 

3) The App will restore the accounts and settings from the last backup of your old device to your newly registered device. If biometrics are enabled on your device, you will be prompted to unlock your StrongPass app using Touch ID/Face ID for iOS or Fingerprint/Face with Android. Select Yes/No.                   


 4) Your StrongPass Teams app has been restored to its original state and is now ready for use. To refresh your knowledge of the StrongPass Teams app click here. 


    

Perform An Add/Replace To Register Your StrongPass Teams Device


NOTE:  If you are unable to find your Recovery QR Code you can reactivate your account on a new device by logging into your Authomate website account and following the ADD/REPLACE DEVICE procedure, but you will lose all of the account credentials stored on your old device.


1) Log into your Authomate website account from the sign in page using your Authomate login ID and password.


2) Lock your old or lost device as described here.


3) To register your new StrongPass Teams device, select "Add/Replace Device" from the menu.

4) A QR Code is displayed on the website. Launch the StrongPass Teams App and click on the Scan QR Code from Email button to scan the QR Code.

5) You will be prompted to enter your web portal password as demonstrated below. You must read and accept the Terms of Service and the Privacy Policy and click the "Continue" button and you will be taken to passcode screen. 


You will be prompted to select a 6-Digit Numeric passcode to unlock StrongPass. You can re-use the same passcode you had on your old phone, or select a new one. You can click on the "Passcode Options" button to select a different Passcode method. Authomate allows you to select a Custom Alphanumeric Password or a Swipe Pattern. Please confirm your passcode.


6) Once you Confirm your passcode this will complete the replacement device registration. The StrongPass app will prompt you to scan your recovery key or discard your backup.  If you have located the Recovery QR Code you can click on Scan Now and your accounts will be restored.


If you select Discard Backup, your old credentials will be discarded and StrongPass will create only one account in the app - your Authomate website account. Once the device is registered, you will be prompted to email your Recovery QR Code. Be sure to save this Recovery QR Code in a safe place so that you can use it to restore your app data if you ever lose or replace your phone again. Click "Continue" to send the Recovery QR Code.


If biometrics are enabled on your device, you will be prompted to unlock your StrongPass app using Touch ID/Face ID for iOS or Fingerprint/Face with Android. Select Yes/No.                   

7) If you have Face ID/Touch ID enabled on your Phone, you will be prompted to use Face/Touch ID to unlock StrongPass. Select Yes/No. The App will also prompt you to use you location.  The StrongPass Teams app is now activated and ready for use. To refresh your knowledge of the StrongPass Teams app click here.



 Restore Your StrongPass Personal App Accounts Using Your Recovery QR Code


1) Launch the StrongPass Personal App. Tap on “Already Have An Account” followed by “Scan Recovery QR Code” and scan the Recovery QR Code that was emailed to you when you registered and activated your old phone.

2) You will be prompted to enter the passcode you used to unlock the StrongPass app on your old phone. StrongPass presents the default 6-digit passcode screen. If you were using a different passcode method, you can select it by tapping on the "Passcode Options" button. Enter the passcode to proceed.


3) The App will restore the accounts and settings from the last backup of your old device to your newly registered device.


4) If biometrics are enabled on your device, you will be prompted to unlock your StrongPass app using Touch ID/Face ID for iOS or Fingerprint/Face for Android. Select Yes/No.  Once you have made your selection, your StrongPass Personal app has been restored to its original state and is now ready for use. To refresh your knowledge of the StrongPass Personal app click here. 


Perform An Add/Replace To Register Your StrongPass Personal Device


NOTE:  If you are unable to find your Recovery QR Code you can reactivate your account on a new device by using your Authomate website account and following the ADD/REPLACE DEVICE procedure below, but you will lose all of the account credentials stored on your old device.


1) Launch the StrongPass Personal App and you will be presented with the Welcome screen.  Tap on the “Already Have An Account” followed by "Enter Website Login".


On the "DEVICE ACTIVATION" screen, enter the Authomate ID (email address) and password. You must read and accept the Terms of Service and the Privacy Policy before continuing. Click "CONTINUE" to proceed.


2) Next You will be prompted to select a 6-Digit Numeric passcode to unlock StrongPass. You can re-use the same passcode you had on your old phone, or select a new one. You can click on the "Passcode Options" button to select a different Passcode method. StrongPass allows you to select the default 6-Digit Numeric Passcode, Custom Alphanumeric Password, or a Swipe Pattern. This example shows how to set a Custom Alphanumeric Password as a Passcode. 

Please confirm your passcode.


3) Once you Confirm your passcode this will complete the replacement device registration. The StrongPass app will prompt you to scan your recovery key or discard your backup. If you have located the Recovery QR Code you can click on Scan Now and your accounts will be restored. Next the App will prompt you with welcome screens as discussed in Step 4 below. 


 If you select Discard Backup, your old credentials will be discarded and StrongPass will create only one account in the app - your Authomate website account.  Once the device is registered, you will be prompted to email your Recovery QR Code. Be sure to save this Recovery QR Code in a safe place so that you can use it to restore your app data if you ever lose or replace your phone again. Click "Continue" to send the Recovery QR Code.


4)  If biometrics are enabled on your device, you will be prompted to unlock your StrongPass app using Touch ID/Face ID for iOS or Fingerprint/Face for Android. Select Yes/No. The StrongPass Personal app is now ready for use. To refresh your knowledge of the StrongPass Personal app click here.