If you forget your StrongPass device passcode and are unable to unlock the StrongPass app, you can reset it as follows:

Open StrongPass app and click on 'Forgot PIN' on the lock screen.


Enter your Authomate website login ID and password.


This screen discusses the gesture/passcode needed to unlock StrongPass Teams. Click NEXT to select the device passcode/gesture.

Select a new passcode/gesture for your app. You will be prompted to confirm the selected passcode/gesture.

You have successfully reset your passcode/gesture.