Please go to www.authomate.com and click on Sign in. On the sign in page, click on the "Forgot Password" link as shown below.
The Authomate Forgot Password Form will appear. Enter you Login ID. This is normally your email address. If you have a StrongPass Personal and StrongPass Teams account with the same email address, your StrongPass Teams Login ID will be your team domain plus your email address (e.g. firstname.lastname@example.org). Type the text from the Captcha Image in to the Captcha text field and press Submit.
After Submit, you will receive an email with subject "Authomate Password Reset" with further instructions as shown below.
Congratulations. At this point, you can log into the account.
Important Note: Although your account is now unlocked and you can log into your account, certain operations such as resetting the phone passcode/gesture are not allowed until you confirm that you still possess the phone. To unblock these features, simply open the StrongPass app on your phone and enter the correct passcode/gesture. This will unlock the app and re-enable all the features on your account. If you have also forgotten the passcode/gesture to unlock the app, StrongPass Teams user need to contact their team administrator. For StrongPass Personal users please contact customer support <email@example.com>